Frequently Asked Questions
HOW DO I ORDER
You can order right away or if you want us to do a sample for you first so you can see how the sketch will look on the slate then we will do this for you for free, just email the photo you want doing to the email address below or WhatsApp number and we will get the sample done within 48 hours of you sending it to us, we will send you a link by email to your finished sample so you can see how it looks and you will be able to order it direct from the link.
Just click on Contact Us or Free Sample First and attach your photo along with your name and email address and we will get a sample back to you within 48 hours.
WHY DO YOU DO FREE SAMPLES?
We know that on avarage 90% of people will order the finished sketch, also you do not need to order it right away so can get it done at any time for you.
HOW LONG DO THEY TAKE?
From when you order we try and get a sample back to you within 48 hours so you can see how it will look on the slate, we send the sample by email so we just require your approval to do the slate, we send with Royal Mail and they normally take around 3 to 4 days to arrive, we can also send guaranteed next day delivery, this service is from when we send you the sample and get your approval,
WILL THE IMAGE COME OFF?
No, the images are put onto the slate using sublimation and they are permanent, you can run them under a tap if you want to quickly dust them, the water just flows off.
I HAVE NOT RECEIVED MY ORDER.
It's rare that orders go missing in the post, the odd 1 will but please contact us 14 days after we have told you what date we are posting, a lot are returned to us for various reasons such as not collected from the sorting office, the wrong address was placed on checkout etc.
WHERE ARE WE BASED?
We are based in Swansea, South Wales, United Kingdom but we can post worldwide.
DO YOU DO PEOPLE?
We can do people, you just need send us the photo to firstname.lastname@example.org
CAN WE RETURN IT IF WE DO NOT LIKE IT?
No, as these are personalised then we cannot accept returns as we send you the sample first so you know what it will look like, as they are bespoke then they do not fall under regular returns for mass produced objects, if they break in the post then we will get another done and send you a replacement.
WILL THEY BREAK IN THE POST?
The slate is placed in a presentation box which is then wrapped with thick bubble wrap and then placed in another box for posting, around 1 in 1000 will split in the post, if this happens then all you need to do is take a photo, send it to us and we will replace it with the same art.